Also, if you've already ended the rental and removed the vehicle from your account, the bill will be sent to the rental car agency and the administrative fees will apply. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. He then received another suspension warning about an Oct. 14 violation. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. When I reserved the Dollar rental car, the company didn't disclose the price for its toll-pass rental. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. We recommend enabling JavaScript for the best experience using our website. DO YOU NEED A STORY INVESTIGATED? We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. That's what's Suffolk resident Bill Brienza has nicknamed his E-Z Pass. We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 4/4/2023), Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (updated 1/26/2023). There was a new violation for Sept. 10. How do I get additional mounting strips? It is not refundable. Vuolo received occasional violations notices as early as 2008, but his didn't give them much thought. Customer can login to their account at. "No pun intended. I called them and they waived the fees. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. And another for Sept. 12. Still, getting multiple toll violation notices in the same year can be pretty expensive. He's been trying to get E-ZPass to respond to his complaints about violation notices. Vuolo wrote to E-ZPass again on Nov. 10, this time via fax, which E-ZPass said would be answered in 10 days. What If My Enterprise Rental Car Needs an Oil Change. What should I do? It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Account Type: Personal Business Select an For additional information, please visit the E-ZPass website: www.e-zpassny.com, This page is available in other languages, P.O Box 149001, Staten Island, NY 10314-9001. How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". Payments must be complete in full by Dec. 31. WebBusiness Accounts. Customer Service Center Locations. We're looking forward to hearing that things stay corrected. If you desire to not use your transponder, you must remove it from the windshield/license plate and place it in the metallic "read prevent" bag that came with it or you can leave it at home. Contact Brandon Holveck at bholveck@delawareonline.com. Of course, the obvious way to avoid toll convenience fees in a rental car is by avoiding tolls altogether. E-Z Pass says Brienza owed $108 in unpaid tolls. "It is apparent that E-ZPass is a three-ring circus with no ringleader," he wrote. Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. Now, at the time of pickup -- after we had flown into Boston, taken the bus over to the rental car center and waited in a long line -- the agent finally shared the information: $11.99 per day or $59.99 per week. I called E-Z Pass again; more than once to no avail. Receive 1 Free Night Award every year after your Card renewal month. Why did I receive a letter/call from the collection agency? $200 in fees for $3 in tolls and potential jail time. Follow him on Twitter @holveck_brandon. After that, you must think thoroughly about your next step. Offer ends 5/3/23. MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With Administrative Fees For Tolls Closed During Shutdown. Are Delaware's toll fines fair? However, we can tell you the standard price for it is $50. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice. There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. "It appears that E-ZPass has a completely different approach, which is signing for letters and then ignoring them," Vuolo wrote. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. E-ZPass users are charged $1.75 for each toll. Can Someone Else Return My Rental Car Enterprise? Vuolo even received several notices threatening a suspension of his registration. I opened an account some time ago, but I have no. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. To come back in, there's tolls. Share your photos and videos with others to prove the truth of your words. We're hearing from scores of consumers who are saying cashless tolling is a big loss for them after getting hit with fines in the thousands - facing collections - even after some s. NEW YORK (WABC) -- Cashless tolling seems like a win-win. Even if the system has been widely used for over thirty years, people often commit mistakes. The standard price for an E-ZPass Administrative Fee varies depending on the state. If you look at other states other states charge way less for tolls. YouTubes privacy policy is available here and YouTubes terms of service is available here. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. Yes. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. Maybe NHDOT has no authorization to issue speeding tickets. I-66 Outside the Beltway is Now Open. 375 Mccarter Hwy. Vuolo contacted the United States Postal Service to make sure the letters were received. This is a Department of Safety - NH State Police issue. "It seems all of a sudden I'm getting possible suspension notices but not one response to any of my complaint letters," Vuolo said. One $8 toll violation carries a fine of $100. Some of them are not even taken seriously. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Car to a pickup truck with four tires is acceptable. "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". Call the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located in Concord, Nashua and Portsmouth. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. We may receive compensation when you click on links to those products. I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. The maximum speed is 25 MPH. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. I pointed out this absurdity to the agent, and he shared another option: "You can go without the E-ZPass and just go through the tolls and pay $18.50 each toll you go through." There is a fee of $3.50 for businesses to use this service. Certain hotels have resort fees. They will have 60 days from the date of the letter to settle toll debts. In Delaware, fees can pile up on unpaid tolls as low as a $1. After looking into the situation, a Hertz spokesperson was able to confirm that the toll-pass provider had agreed to reduce the charge to $17.95. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. Susan Quitzau. Finally, after getting several violation notices in July 2015, Vuolo went beyond answering the violation notices and he wrote his first complaint letter. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. Ralph Vuolo stands with his car. I recently received a Will you do the same? Delaware says it is owed more than $143 million in toll debt. Usually you just go online and process the violation under your EZpass account. ABC7 New York 24/7 Eyewitness News Stream. "What steps must I take to get a response to a complaint?" Cookie Settings/Do Not Sell My Personal Information. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. The Keyport man received 25 violation notices from the agency over several months. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. Can I swap my transponder between two or more vehicles? If it happened to me, I myself, would simply pay it and next time I saw my relative I'd tell him or her to try to be more careful. not retirees. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. This is highway robbery," he said. No dice. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We're glad this was corrected, but it's a shame it took so long. Privacy Policy 5 ForgetfulFrolicker 2 yr. ago Nope, you can Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. How can I have excessive EZ Pass fees waived in the state waived? You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. account. "If I could give a big hug right now, I would," said Brienza. And another. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. Transponders will not be active immediately. "To leave the airport, there's tolls. Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". Here's an an example. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Karin Price Mueller | NJ Advance Media for NJ.com. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Open and complete your form directly in your browser faster than ever before with the editor toolkit. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. Improve earnings, maximize rewards and track progress toward dream trips. I understood a fee would be due if payment was not made by due date. While we reviewed the records, Vuolo This time, I was sure to sign and date the form and directed someone to call me to discuss this since I cant reach any E-Z Pass CS rep by phone. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. Instead, it seemed, E-ZPass took the violations to the next level. DE Department of Transportations toll violations (not paying toll/going through ez pass without $ on account) used to charge the $1.00 toll and a $10 fee admin fee for running the toll. Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. Still, getting multiple toll violation notices in the same year can be pretty expensive. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any Do Not Sell or Share My Personal Information. Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. Please click (https://www.ezpassva.com) here to navigate to our Production site. Community Rules apply to all content you upload or otherwise submit to this site. WebE-Z Pass says Brienza owed $108 in unpaid tolls. To open an account, however, you need to have a vehicle license plate to associate with it. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. About640,000 vehicles have unpaid toll violations, according to the state. Find the right card for you. Newark, NJ 07114-2562. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. The deal is civil penalties and administrative fees will be waived if the driver pays the original toll Now motorists with unpaid balances are receiving threats. As to the lack of specific disclosure of the tolling fees at booking, the spokesperson provided the following comment: In addition to waiving the toll fees, the spokesperson offered a $100 voucher toward a future reservation. I prefer to use cash. WebIf you use the Tag when your bank account has insufficient funds and payment is not made by means of your back-up credit card, you may incur administrative fees of up to $50 per occurrence; be charged the full, undiscounted charge; and/or be asked to surrender the Tag to E-ZPass via certified mail or to plaza personnel. You dont have to pay an administrative fee if you did not commit any infractions. As your vehicle passes through, your E-ZPass account is charged the proper amount. Drivers can arrange to make payments on the amnesty balance. That carried a fine totaling $2500 - a mark-up of more than 2300%. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. For Ralph Vuolo, kablooey is an understatement. Can I still use. For some travelers, it could be worth signing up for an E-ZPass just for one trip. Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: The discount is based on the class of vehicle not the type of account. This complaint was posted by a verified customer. Because of this mistake, Hertz offered to waive the toll amount and administrative fee "to help make this right and retain your future business.". Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. I was assured that a new bill would be available online in about 24 hours and I could pay it then. "They will reimburse me for the June 25 toll snafu, delete some of the recent violationsand will be sending me an new internal transponder," Vuolo said. That, Vuolo's records show, was paid on Oct. 31. WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? transaction records be shared with other agencies or a third party? We're on it Bill. No problem. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Carolyn said that didn't happen in her case. Terms apply to the offers listed on this page. That was our contract with E-Z Pass," recalls Carolyn. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. Bill was seeing red when orange envelopes kept coming even after he says he paid the tolls. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. E-ZPass is an electronic toll collection system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. account with another toll agency. Could I get a speeding ticket for going too fast through an, If it is within 7 days of your trip, you may make a payment by visiting. I have no way of knowing Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. Vuolo wrote to this new address on Oct. 22. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. Are Delaware's toll fines fair? A close-up of Ralph Vuolo's E-ZPass transponder. WebE-ZPASS NEWS FLASH CENTER. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company. Follow her on Twitter @KPMueller. Yes - as long as all the vehicles are of the same classification for toll purposes. Now accepting donations to DRIVE SMART Virginia Education Fund. For example, those with 10 or fewer violations can pay a $60 amnesty fee plus the cost of the original tolls instead of the administrative fee and civil penalties. And on Dec. 7, he received another violation notice -- but no answer to his letters. Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. Starting Oct. 1, drivers with toll violations will be sent a letter offering them amnesty. "We cannot process your request at this time," an E-ZPass email response said. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. He tried it out on Dec. 29, and again, the tool booth said "toll unpaid," so that made for violation notice No. Vuolo wrote again, but this time via a paper letter. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE.

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