You would not have service until the line is buried and then an install tech comes back. Worst part is Comcast is the only thing available where we are. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. WTF I have to do to give them my money in exchange for some internet. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. Our team of experts work with you to help choose the right plan and provide on-going support. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. September 19, 2022 Comcast Completes $4 Million Expansion to Nearly 2,000 Additional Homes & Businesses in Northern Utah August 29, 2022 Comcast proudly sponsors the August 26-28 'IMPACT Black Women Experience' a partnership with IMPACT Magazine August 2, 2022 I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. 0000004257 00000 n , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. I want to look further into this and get you some answers, we thank you for your interest in our services! My husband runs a small business and we're really losing out. I have been trying to get service for over a month now. 0000202688 00000 n I cannot tell you how many times we have called customer service to no avail. A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. See https://comca.st/3vNQ9Ag for an example. Can you please send me a private message with the address and you phone and email so I can reach out to the sales team to see if I can get the correct contact? @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. So, offer one with WiFi included, no data caps, and 24/7 support. PECO did their job but it has been impossible to get xfinity to come out. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, We need to get an estimate for an apartment building from Comcast. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Please allow us the opportunity to help and we will see what we can do. 0000002692 00000 n What You'll Find at Comcast. , My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. We can't cut our grass without moving the cable. Please help. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. We have a new possible project in NM and have had NO luck with the business/customer support numbers. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. We can help with both the service issues and the exposed cable. Please create your own post and we will be happy to help. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. 0000008766 00000 n 138.8 mi Popular Brands in Reading. Air Systems Service & Construction Sacramento (888)4042772 dispatch@airsystems1.com www.airsystems1.com David Treadaway . Do you have an existing serviceability request number and is your new construction home finished being built? We are having exactly the same problem. Let's get started by having you send us a direct message so we can help. 0000203341 00000 n Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. 0000010977 00000 n I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. He has quit taking my calls. Building these partnerships helps us address our companys evolving needs, while also passing along the benefits of our success to others. 0000003459 00000 n Hicatlusainc. 0000003610 00000 n Internet Speed Test. Instead of having overhead cables across our backyard, we are burying all of the lines. I've talked to people in the actual construction department maybe 5 times. We actively partner with organizations that support diverse suppliers, including: the Billion Dollar Roundtable, National Minority Supplier Development Council (NMSDC), Womens Business Enterprise National Council (WBENC), and national Chambers of Commerce. I have had this identical scenario happen 4 times now. We can help with both the service issues and the exposed cable. Then search Xfinity Support to start a chat with us. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. That seemed to be really effective. I want to look further into this and get you some answers, we thank you for your interest in our services! Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. Complete Project Reviews for scope and cost . Were enhancing the network in your area to bring you the best experience possible. Did you make sure to scroll all the way up? We will need to gather some personal information. If nothing else I need to know how to get out of my contract. Thank you so much for reaching out to us here on our Community Forums platform. You'll work with a family-like team that supports you and has your back. Connectivity and managing Your Comcast Business network. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. I've done that way of contacting you and it's gone nowhere. We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. . If you ever find the secret sauce please share with me. Worst part is Comcast is the only thing available where we are. My service was installed in January 2021 which was 4 months ago. 0000202451 00000 n Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. hb```l^@(a4(,s3mY Is there a number to call? To do so, click on the chat icon located at the top right of this forums page. 130.9 mi Comcast Service Center. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. Business Internet. All users should have access. Each time the tech arrives to find no work has been done. Not available in all areas. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. If anyone with xfinity is reading this please help! That tech put in an order for Comcast Construction to come out and drop the new cable, which was supposed to happen yesterday (August 28) between 8 am and 8 pm. .it isn't easy to contact them even when part of your job directly deals with them. How do you get service?! Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. I told them get me connected then we'll wory about pricing at this point. .it's Comcast, don't expect anything to be . If install can use temp line they create ticket for underground line which is installed later (2-3 weeks generally). =afd(q :g_Sf`o8Oi~iY:. 0000000016 00000 n Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . However I haven't received the cal If available, they will appear as. Services and features vary depending on level of service. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. How do you get service?! Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. I have had this identical scenario happen 4 times now. - Oversee Coax and Fiber build to Residential and Commerical buildings. We need to have our own D-marc from Comcast. Thank you! It's an absolute joke how terrible Comast service is. Ive never seen a company treat PAYING CUSTOMERS like this. Why do I have to start a new chat, why can't you help me? We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. It's been 2 months and I still have nothing. I will be here if you continue to experience difficulty. Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. Get in touch with the right person and learn how our solutions can help bring new opportunities to your doorstep. Again, I'm getting zero help. Hi @user_6e9584, thank you for reaching out over our Comcast Business Forums. . Dec 2020 - Sep 202110 months. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. Our highly experienced team will help you select the best services for your property. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. To send a private message, please click on the chat icon on the top right next to the bell. Hi, gangelo88. 0000003309 00000 n 0000202381 00000 n Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Please take a look at these additional steps, it should help clarify the process. We'll be there to help. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. Calling 8-1-1 before every digging job gets the underground utility lines marked for free and prevents undesired consequences. We can't cut our grass without moving the cable. Let's get started by having you send us a direct message so we can help. Yeah sounds like similar situation. We actively create and expand opportunities for diverse-owned businesses in our supply chain. Called 1-866-496-9669 which is the only number I could find. No tech arrived and when I called 30 minutes after the window had expired, customer service said tech noted noone was home. Hey admindusaz, I'd be glad to assist with facilitating contact with the correct team. No one at 800-COMCAST seems to give a hoot about an appropriate contact. I don't know what else to do. Sorry to hear about the trouble. 0000002370 00000 n I've had the same issue for nearly a month now. Thanks to whoever suggested Telling them you're taking down their service lines. I've also been told that a ticket should not be closed without 1) a walk-out team inspecting the site and 2) Comcast providing a cost sharing price for installation. Hello! Then search Xfinity Support to start a chat with us. Restrictions apply. @user_285696 Hey there! Read Now, Vice President, Procurement, Comcast NBCUniversal. My service was installed in January 2021 which was 4 months ago. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I'm having the same issue, trying to get Comcast to come out to my home which is new construction. I apologize to hear of the issues you keep running into when trying to get this tap installed. %PDF-1.5 % Yeah sounds like similar situation. Greater Nashville Area, TN. Pittsburgh, PA 15235. Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. startxref The cable runs across my neighbors property. I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. It "didn't understand" so it said to hit zero to talk to a rep. Did just that. We are continuously expanding opportunities for new businesses to partner with us, and this is an important part of having our commitment to Diversity & Inclusion (D&I) extend beyond our business to benefit others. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. Did you make sure to scroll all the way up? Prepare for Construction | Comcast Business How your business will be affected When work in your area begins, both Comcast Business and Xfinity services will be interrupted. To do so, click on the chat icon located at the top right of this forums page. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. I would like to see what we can do for you. 0000005518 00000 n The opportunity to be a part of something that impacts millions of lives. Wow! 0000004087 00000 n Please include your first and last name, along with your new address, and we will continue helping from there. Instead, type "Xfinity Support" there, As you are typing a drop-down list appears. They ran a cable above ground for 400 ft. My service is terrible. How do you get service?!. It's an absolute joke how terrible Comast service is. Sorry about that. Ive never seen a company treat PAYING CUSTOMERS like this. 123.5 mi Comcast Service Center. Here's how you can prepare: Internet All devices on your network will be offline - Xfinity WiFi hotspots may also be unavailable. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I've been trying to get Comcast to come out to my home which is new construction for almost one month now. WHAT WILL HAPPEN TO MY BUSINESS SERVICES? @user_1eb5a5 Hmm. These partnerships have proven to be key to the success of our Supplier Diversity program. Let me know. 0000014297 00000 n Can you please send me a PM with your name and address? .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. I want the service but something has to be done. Cookie Notice I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. We are having exactly the same problem. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. It's been 2 months and I still have nothing. 0000004309 00000 n .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now.

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