Were the charges all correct, flight numbers correct, dates and names all correct? Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back. Enter Promo Code at time of check out. Customers can manage their travel on the go, receive live updates on itinerary changes or notifications and earn up to two times the amount of points by booking through the app. CheapOair 512 complaints 242 resolved 270 unresolved File a complaint to CheapOair CheapOair contacts (added by reviewer) Phone number +1 800 566 2345 Website www.cheapoair.com Category Travel & Vacations View all CheapOair contacts overcharge and poor customer service! She's since spent over 5 hours on the phone trying to resolve this nightmare. I booked trip on 1/4/08. Consumers filing complaints will find a category that they can choose for COVID related complaints. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114807684', '');}, 'log_autolink_impression');flight operations to Australia so I also cancelled the ticket and applied for the refund: Ticket had two parts: One was owned by Oman air and other was owned by Etihad Air. Excess savings will not be applied. The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. Your refund may be delayed if you made math errors or if you forgot to sign your return or include your Social Security number. I called cheapoair and thats the first time they told me that ticket is non-refundable. Copyright 2023 Consumers Unified LLC. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. If you want to learn more about navigating the sometimes complicated airline industry, or finally answer the question can you get a refund for a plane ticket? contact us today! The company left an official comment on this complaint. And TRUST ME, the travel insurance doesnt help. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114808467', '');}, 'log_autolink_impression');airline later cancelled the flight. Cheapo, indeed. I was then asked to send an email to [protected]@cheapoair.com requesting the cancellation and acknowledging the $100 fee which I did at 10:17pm on 7/12. I asked to speak to the manager again the agent proceed to tell me that this is how it works. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. the reservation fee, but only offered to cancel my reservations. PAOLI, Pennsylvania (WPVI) -- Action News has an update on a Troubleshooter story from last week about a. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Submit a complaint and get your issue resolved. In theory, yes. Take my advice, use CheapO to only find out about cheap airfares. As of 12/3/07, Cheapoair still has not provided my complete refund. Get cheap air travel to global destinations in Europe, Asia and beyond. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. The airline's booking numbers are totally different to the one I was given. I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. It took me four hours on the phone but I got it cancelled with full refund. :(. I was placed on hold forever (Once for over an hour) and disconnected several times. As advised previously, the $30.00 refund that was processed in your case was an exception and a courtesy. BBB publishes complaints according to policy when closed. I finally got in touch with the booking agent and informed him of what I had found out. All in all the booking process was very simple, quick and easy. They would not refund the first money then charged our credit card again for the same flight or ticket. Value 2977 Shipping 2763 Quality 3062 Buy now or later? How To Check the Status of My CheapOair Refund Request. I then explained that the previous agent assured me that nothing would change but yet and still it did. This offer may be revised or discontinued without notice. weather app with weather for any future date? All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. I checked with the airline ~ no such booking found. Called customer service but they obviously don't know what custoner service is. CheapoAir Problems - Rick Steves Travel Forum Call free anytime: 888-959-6783 Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians. CheapOair Compassion Exception Policy Explained, U.S. Military (traveler + immediate family). I tried to contact CheapOair. The pandemic caused a huge upswell in demand for services, and some unhappy customers has been the very unfortunate outcome of that. I WILL NEVER book a flight with them again. All Rights Reserved. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. We moved as quickly as possible to create an enhanced online coronavirus related cancellation form, and began reaching out to customers via direct emails and our social media portals to get the word out. Also on the US Airways site I discovered that CheapO was charging $28 to make the reservation. Can You Get a Refund For a Plane Ticket? | Travel Tips In terms of their BBB rating: please see the overview of ratings here: https://www.bbb.org/overview-of-bbb-ratings. Their business profile notes that they have 1,421 complaints closed in the last three years, with 808 in the last 12 months. I will never recommend anyone to use this company at anytime because if you have a problem they will refuse you any type of a refund and they will charge your account twice like they did us. Be aware that Cheapoair's customer service (or lack of service) is out of India. Priority: Medium Here are a few tips: Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely not receive a refund. Non-North American return ticket for land entry to USA? I sure was for booking with Cheapoair.com. All discounted airline tickets on CheapOair are nonrefundable. CheapOair.com refused to give me refund after canceling my tickets Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I'm also contacting consumer affairs. I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as: When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. Ticket ID: 50686 Within days we created an online coronavirus information page with instructions for customers that were having trouble reaching us via phone. If you have to ask for a refund because of the coronavirus, you can do it by completing the form. We are trying in every way possible to address each customer's need, and deeply regret the difficulty this customer experienced. Confirmation for my mom.Keep up the great work Mr. Nagel. We understand that it can be very frustrating for customers when airline policies preclude our offering refunds, but in those cases we must follow airline policy. CheapOair.com responsible for refund - SFGATE Get buying tips about Travel Sites delivered to your inbox. Other restrictions may apply. So we did and the insurance company made up some excuse that they could not refund the flight and told us to call CheapOair back and see if they can change the flight. The booking bonus instant savings discount is automatically applied to our standard service fees. Our agent advised the customer the refund would be in accordance with airline fare rules at that time. more. All of the representatives I spoke to at Cheapoair overspoke me, would not listen, kept talking over me and not letting me talk. https://www.cheapoair.com/travel/generaltermsandconditions/, ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. If you dont complete your cancellation request during these three hours, youll have to call CheapOair again and ask for a new password. DoNotPay Helps You Solve All Administrative Dilemmas Effortlessly. Based on 125,742 reviews. Your Travel Agent gave great service and are very pleasant and made me feel Valued. This proved to be an exercise in futility. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. Contact the airline, politely inform them of your specific situation, and request a refund. Due to the Coronavirus (COVID-19) outbreak, many travelers around the world are rescheduling their travel plans or cancelling their flights. Go the airline's website to make the reservation and seat assignments for $51 cheaper. 2006-2022 RSH Travel Inc. All rights reserved. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. We understand that traveling can be a hassle. That transaction is between the customer and the financial institution, so we have no ability to identify if the customer has received that credit. They apparently have many online booking sites including Cheaptravel, cheaptickets etc. Alot of the complaints are about charges, or refunds, or cancel fees, or cancelled flights that are not the fault of cheapo, etc. Worst experience i could have had. Ticket Details My flight back home was refunded without my consent or knowledge. Fares are subject to availability and may change without notice. Our systems were taxed and hold times and unintentional dropping of calls became a big problem. CheapOair ranks 1st among Discount Travel sites. A minimum Saturday night stay may be required. Since they changed this, due to their policy, they are allowing refunds. And they charged us twice for a ticket that we could never use at all because of pass port problems. so after the conversion I ended up paying $50 more that what I would have paid with westjet. I contacted Cheapoair and asked them for the credit refund and I was told that the Credit refund date was extended from 22/03/2021 to 31/05/2022 and since I didn't utilise the credit till that date so it has expired. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. I have to say because of comments on these complaint sites I thought it would be a fight and months to get my $2700 back. Philp said that he would try to get the some of the $200 refunded from my current booking, but the key word was 'try' which he didn't even mention in his email to me. DoNotPay is here to make the process less annoying. All fees that CheapOair charges are non-refundable unless customers are eligible for a refund according to the CheapOair Compassion Exception Policy (CEP): 100% fee discount for cancellation, booking, and ticket change, Death of the traveler or an immediate family member, 50% fee discount for cancellation, booking, and ticket change. He also stayed on the phone until I get my booking. He refused to acknowledge any mistake on Cheapoair's part. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). It is never our intention to harm our customers in any way. A link has directed you to this review. On further inquiry with CSA Travel Protection Insurance, I found that Cheapoair had canceled my insurance on April 29, 2008 without my knowledge or notification. If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). I said, "No, I cancelled it over a week ago." Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. There are no unanswered or unresolved complaints. He said he had one for $115 cdn (for 2 rooms). When canceling a booking, the customer support agents will send your unique cancellation password via email. Again, i've been in dealing with cheapoair for over 6 weeks! We have cheap airfares for over 400 airlines. This comment was posted by a verified customer. We have seem so many people posting on this forum over the years expecting to get money returned on non-refundable tickets because they personally couldn't fly on them (due to catching covid19/other personal reasons or simply not having the correct visa or vaccination status to be allowed into the country they have booked to go to. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I would rather spend an extra $100 an fly with someone that acutally wants to help. Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. CheapOair also tells the Troubleshooters,"When cancellations occur, we must abide by the airline's policy in place at the time of the cancellation transaction regarding the involved flight or flights. Las Vegas followed and shortly thereafter, when the Indian government began enforcing lock downs to combat the virus, thousands of our agents there were unable to get into the office to field phone calls. Well the park and jet service was NOT included in our booking. The price is not bad. You will need to log in and provide your flight details and email address. The rep said that that was for taxes. A lower fair came up for a certian date and I booked it. All of the representatives I dealt with kept talking over me and not allowing me to finish a thought. As a travel advisory company selling insurance on auto rentals, they should know this and refrain from selling insurance/. They need to be investigated by the government. When I looked at the ticket the return data had been changed to a month or two later than I had entered. that was not accepted by Budget rental agency in Panama. They wont tell how long youll have to wait before receiving a refund because it depends on the supplier. Baggage transfer from Indigo to Airfrance at Blr airport!!!! At that time the customer's departure date of June 22, 2020 was not part of the airlines refund plan. Against my better judgement I took the chance of going to the airport on the scheduled departure date. CheapOair has a loyalty program, deeply discounted fares and an easy booking system, and we recommend the company for budget-savvy travelers and customers looking for cheap flights. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. The complaint has been investigated and resolved to the customers satisfaction. Flights were cancelled due to BA strike. CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. There were a number of options to choose from, and I got what suited my situation. Do not patronize the services of this company, . You can even cancel your booking and request a full refund. I did not have the correct spelling of my friend grandson name and I wasn't sure if I had his birthday right. 2-3 billing cycles would be the equivalent of 90+ days, or maybe never. The company also partners with hotels, motels and resorts to provide discounted stays. Even if your refund request is approved, you might be charged a cancellation and refund fee. These fees might vary due to special circumstances, including business and first-class airfares or fares for unaccompanied minors. I love going to Cheapoair for all my flight tickets. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. CheapOair.ca is a registered seller of travel and is represented by RSH Travel Inc., 7100 Woodbine Avenue, Suite 406, Markham, Ontario L3R 5J2. Savings on our most popular flight routes just three clicks away! What do you expect to be refunded and for which reason? Although Cheapoair did put back a portion of the fare, No notice was sent to me about what they were doing or why. I like them. All fares displayed above are after the 10 USD instant discount applied. Thank you, you have successfully subscribed to our newsletter! Available only on selected itineraries as indicated. We can help you request refunds from various companies, but we can also solve other everyday issues. Click here to see a breakdown of taxes and our service fees.Due to our relationship with our many suppliers, our fares at times, may be better than standard published fares. I got two airline reservations to Puerto Vallarta thru CheapOAir. Copyright 2023 WPVI-TV. Booking Number ********. He said it wasn't possible because it was beyond 24 hours. But when COVID-19 hit, the airline canceled the flights. Adding to the situation, CheapOair is actually a global operation, with call centers in New York, Las Vegas and our two India offices. Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. Alitalia refunded my ticket, but Cheapoair owes me $100. We'd been put on hold, agent checking in with clicks from time to time on the phone to see if we'd hung up yet. So the agent told me to call back within 24 hours to correct the information simple right? With CheapOair, it doesn't have to be. We are flying out of Detriot early in the morning to get to Orlando . Keep up the great work Mr. Nagel. How to Score Last-Minute Flight Deals for Indigenous Peoples Day! It's a simple refund and should not have been this time consuming and stressful to take care of. What's with these screwy ticket prices? I asked the customer services of Cheapoair if they had informed me about the credit extension date and the answer was No. Q: I'm having a problem with a refund for American Airlines tickets I booked through CheapOair.com. Travel. Stay away from this company! Fares change from time to time without notice. Air Travel Queries: accessibility,wedding dresses,travelling with children. Today is 3/22/2012 and I received terrible customer service with CheapOair.. i was also told i needed to pay another $150 to rebook my flight.. after I agreed to do so because I need to get home ASAP she then started to constantly ask me if i wanted to save $10 on my flight by booking a car.. we went back and forth over and over how i live in DC and have my own car.. she then STILL tried to get me to rent the car and than said but its saving you money finally I told her to cancel my flight and i was going to go with another flight over $70 more with one of there competitors doesn't matter who but I will NEVER use them again! CheapOair is just a platform that lists discounted prices. The only thing is he talked a little bit faster. Its as reliable as any 3rd party site. I only need to have seat selection as I have knee problem and need space for my knee. Members also have the added perk of earning points on every $1 spent, which can result in discounts of up to 20% on flights and 55% on hotel bookings. Tourists can visit CheapOair's COVID-19 site to know more. It was United from NYC to Milan, arriving in Milan Malpensa at 8:45am, then departing Milan Malpensa at 11:50am on Air One. American Business Awards. Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely. CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. The value of discount may vary based on fare type availability, seasonality, referral source and destinations. I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo.

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