They are very rough on my mouth and I have had two failed root canal Hi, She is good at explaining the condition of my teeth at the same time the options that is available for me. Featured review. Notice, I said served in Lake County, because thats what we did. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. I have tried calling Aspen Dental and can not get through on the phone. The Aspen Dental network is committed to breaking down barriers to care. file this complaint and put in her permanent employee folder or site. Video instructions and help with filling out and completing Aspen Dental New Patient Forms. I then noticed things like a $135 Oral B toothbrush and called Aspen Dental back and they told me on the phone that those were things I did not have to pay for and that I would be receiving a refund of $170. I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. I have never had such a wonderful experience in a dental office. Final thoughts: For me, it has always been about becoming the best dentist I could be. I am uploading a copy of the the email stating I will get my refund of $4312. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. I do mot want anymore services done by your company and told them to close my account and to notify Snap, Inc with my cancelation. I asked for a call back I never got it and she was never in the office when I called several other times. The lawsuit brought by 11 patients alleges that Aspen Dental owns and controls its 358 dental clinics in violation of laws in 22 states which allow only dentists to own a dental practice. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 . On October 22nd, 2015, the Indiana Attorney General's Office signed a settlement agreement with Aspen Dental for deceptive marketing tackets the company used. Aspen Dental New Patient Forms - Fill Out and Sign Printable PDF This will surely increase the credibility of your complaint. By that time I was done. Note that complaint text that is displayed might not represent all complaints filed with BBB. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. It is their job to actually deceive their dues-paying constituents. By March 25, 2020 I still had not received my refund and called Aspen Dental. This is what corporate wants to keep in a cage. This crown had a hole in if from the lab thus requiring another scan. Incorrect billing and not fitting denture. I truly cant believe this company. I just feels icky, creepy & disgusting. Aspen Dental said Friday that the accusations that were made in yesterdays filing are entirely without merit. The company is owned by a private-equity firm, Leonard Green & Partners, and markets to patients who often cannot afford to go to a dentist. At this point I am Aspen provided me with an estimate of charges to do dental work on me. Even when you are sending a check back to a patient who has requested an over payment. Whats wrong with you? I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. Dental Patient Refund Letters | 2 FREE Templates to Download We accept walk-in denture visits at our 1000+ locations. This case is still being worked. BBB Business Profiles generally cover a three-year reporting period. When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. A modern and relaxing atmosphere. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. I never heard back from the employee and did not get any more bills from Aspen Dental. They know the answers and arent afraid to share them, making them the rarest of birds. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. and it to quite a while to fix it. Aspen Dental: Reviews, Complaints, Customer Claims | ComplaintsBoard YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. I haven't added any problems. I'm sure that my insurance paid a good portion of this, and I got nothing in return. I needed about $6, 000 worth of work done. I claimed bankruptcy a few months after that. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. Still have headaches when I eat. Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. A final response letter was mailed to the patient on 10/17//22. Aspen still sends a bill to me and when I call them they say the same thing, dont worry sir insurance will pay. In the Account Module, double-click on the claim. BBB Business Profiles generally cover a three-year reporting period. When I call to make appts. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. She said she would look into it. Assistant Office Manager Job Schenectady New York USA,Dental she didn't want to discuss a bill i had received from you. Forces Left Afghanistan. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. They sent my bill to my husband's insurance instead of mine, they never sent his in. They have been incompetent throughout the whole procedure. I got to go back to work Sunday, I wont be off tell the weekend. This should be illegal. From Business: Aspen Dental in Syracuse, NY is open for all appointment types. Colleen Kluck 17153407541 Help me please. BBB is here to help. BBB is here to help. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. I am disappointed and hurt. Called Lynette back, just to inform her that a claim for this was never filedher attitude was very unprofessional and rude. Hopefully this was just a mistake, and not a habit. I can not finished treatment with Aspen Dental because they dropped me as a client. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. The hygi, Everyone at the Utica Aspen Dental office is very friendly and nice. Se call MET LIFE.. so she said and then called me back 20 minutes later saying that MET LIFE told her to tell me to give them my social security number.. PBS is a 501(c)(3) not-for-profit organization. Huh huh huh? She is an angel., A modern and relaxing atmosphere. 6 appts. It wasn't. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If patients are unhappy, they have three months to return the dentures and request a full. **** paid their portion ($164.80) and I paid my portion ($41.20). The refund request must be submitted within 90 days after insert of final denture or hard reline. My new dentures were still uncomfortable. Aspen Dental reviews & complaints Aspen Dental Customer Support Lowest Rating 209 Resolved 1162 Unresolved 15% of 1371 complaints were resolved File a complaint Table of contents Share Complaints Contacts Resolved "overcharged - Refund Request" Resolved "Denture care after teeth extraction" Resolved "Upper restoration to open my bit I wa." I have to go to another dentist to get this completed. You'll receive access to exclusive information and early alerts about our documentaries and investigations. Aspen Dental has issued a refund via my debit card. Was quoted a price of $1719.00 to pay off my balance, which I paid. What is Ric Size? Updated November 28, 2017, Baseball, Statistical Truth, and the Return of History, A Baseball Fans HoF Ballot & Rationalization, Extended Play 2019-21: Primary Colors & Bonus Tracks. Work done went bad in less than a year. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. But, I have not. I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. Today, November 24, 2022, will be my fourth appointment for having a crown (the same one) installed for the fourth time. Dr. Laura is friendly and gentle. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Bless you,, thank you. I called my insurance *************** and they told me to file a claim about my $290. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. Explore Till's life, murder and legacy through the 'Un(re)solved' project. I went to Aspen because the commercials make it look like a pleasant experience. The dentist is rude and treats you like cattle. Come back in 10 days for evaluation and you would think that dentures would last about ten years or better if you take care of them like i do.but lately my teeth keep falling out.not breaking but falling out.and to have them glued back in is very expensive.talking about close to $159 to 200 dollars for one tooth.so i got another set that im not satisfied the way they look.but its past my warranty so im screwed again.my new ones have to be glued in about 5 times a day.they are to big for my mouth.thats my complaint.i have been a aspen patient for about 30 years. The dentist made me feel worse about myself then I already did. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. Crap like this in our faces is also why people are cutting out paid-for TV. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. Jan 27, 2013 7:21 pm EST. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Clinton, NY. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. Enter any needed check information and enter the payment amount as a negative . Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. Account_Number: XXXXXXXX. Based on the eligible charges applied to me so far, I should have had a credit balance of $726.60 with Aspen Dental. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Click Supplemental at the upper right. Its funny. Now they have sent $663 into collections, This debit is not legitimate! The temporary crown fell out on the first day. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. I attached the screen shots to this complaint. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. Aspen Dental Facing Class-Action Lawsuit | FRONTLINE - PBS I am very disappointed with this company and would never ever recommend them. Submit a complaint and get your issue resolved. This nightmare is finally over, and we can put this matter behind us for good. There is obviously an issue with the manufacturing of these teeth. I then had my appointment on February 26, and was told that I didn't even need Some of the services in which I was charged for. We paid the bill in full, and scheduled the appointments. Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. They should have at least tried to get me in but they didn't want to. All claims for refunds get kicked to corporate, in Syracuse, NY. Enter the refund amount as a negative amount for Ins Pay (e.g. If you could look into the above matter re charges, I would appreciate it and your follow-up as well. So I had to leave the dental chair to go to the front desk and make an appt. -10), then click OK. Patient Forms | Aspen Dental With news outlets facing more censorship and restrictions from the Taliban, Afghans are turning to social media and citizen journalism for information. Its what rules under capitalism. (Another crappy company) Open Dental Software - Insurance Refunds I left and waited, hoping it was fixed. Whether you're a first-time denture wearer or need a simple adjustment, you can count on our care teams to deliver fast, affordable service in our on-site labs all backed by our denture money back guarantee. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. If, NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? So I called and asked them to send the bills in, but they never did. I have been a patient at Aspen for Upper restoration to open my bit I wa, rude and unprofessional behavior from office manager - erica blotzer.

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