Great furniture. This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. From what I can tell most of their furniture is good quality and fairly priced. Robert the "Manager" was useless and unwilling to try and help. This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. I didn't want war. To the clerks at the desk especially veterans of the business Thankyou. Love Value city! Never again. The furniture doesn't feel cheap. I don't think I will be going back. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints You can find a Value City Outlet or retailer scattered across the US. Seriously, if you buy from VCF you are taking a huge risk. She said the manufacture didn't deliver. In fact, I believe the furniture w Overall, not worth the trouble. No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! I know every business has it's shining moments, and it's not so good ones. He also said that i need to pay additional charge for delivery(129$). I said that wasn't acceptable and would have to cancel, and he did nothing to try to make it work, I even agreed to have the item delivered a day late, but Mr. Moron said he wouldn't move any of that days deliveries to accommodate mine.even though I was promised delivery before that truck full. Value City Furniture Reviews, Complaints, Customer Service - Revdex.com The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. They told me this after almost two months. Seriously, would someone accept 20% off for something that is not usable? Seating is perfect for what we needed and high quality as well. Send message. Today, Jonathan Schottenstein is the fourth-generation President and current owner of Value City Furniture. New furniture would arrive in two weeks. Kansas City has been a tremendous host, this site is fantastic.". It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. But Al made it very comfortable for me, he was talking and held conversations with me the whole 20 min of his service call. Save yourself the trouble, headache and stress. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. Every delivery driver told us this happens a lot damaged furniture, etc. All Rights Reserved. While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. She waited for quite a while and our furniture never showed up. Delivery was efficient, early, and overall I'm blown away. The memory foam with polyester fabric relieves pressure and has a cooling effect to keep you refreshed throughout the night. Then I came back home and ordered a piece online for pick-up at the store. New furniture arrives. We did not want to complete the sale as we were still shopping around. She said that's fine, but I had to go to the store to cancel. You can find contact details for Value City Furniture above. NOTHING. Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. I have bought a great couch about 3 years ago, mattresses and kitchen furniture, and recently some gorgeous kitchen chairs. Another top request from shoppers is a new recliner from Value City. I will never, ever buy a piece of furniture from Value City. I can't wait to see it in my home!!" so I had to change my plans again to wait on my couch. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. I call back and the customer service woman proceeds to tell me the manager left her a note to refund me 100 dollars for my inconvenience (I at this point had not mentioned anything about wanting a discount). It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. Product shipment, payment, communication, billing, and any kind of service-related complaint about Value City Furniture can be filed via the specific Value City Furniture complaint section. Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review. it is NOT a platform bed. Period end of story.well 40 days later this mattress is killing my back every nite. When we got home we found out he did no give us the legs to the table. I purchased $1000 worth of furniture at this store. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! I am giving them a two star because of that alone. They sent me back to Chesterfield. I'm not sure why he is allowing Mr. Smith to work for him. When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren't moving to our new house for over a month anyway so I set up deliver for 5/29/15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5/28/15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. Never again. Value City Furniture Reviews: What Do Customers Think? Thank you so much. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. Add a review. You need a large warehouse to have furniture the day off and we don't have one" I greatly didn't appreciate the condicending tone in his voice. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. Our lives have been forever changed threw DESIGN. If you have any questions, comments, concerns, or you need assistance regarding a recent purchase or invoice, please contact us using the form below. There job is sell furniture and part of that job includes delivering the correct pieces so I can use the furniture that I bought from them. Top 10 Reviews of Value City Furniture Sectionals After that, it's a big mess. While most customers have good things to say about the price and initial feel, there are some concerns about durability for some customers. Your delivery service is terrible. Because of a not too great interaction with a salesperson at the (St. Ann), MO. We value your privacy. When delivered, one sectional was damaged, as was one ottoman. Thank you Lori for making me want to do business with you again. 2 bit piece of furniture! I had been other places but wasn't finding anything in a style I liked that would fit my space. Hopefully, Kim, back in the office will take care of this as she said she would. They also have a community of 122k followers on Instagram. I'm so excited! When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. Enjoy reading our tips and recommendations. At first glance, it appears as if Value City Furniture is offering great deals. Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ). Great deal. To write a complaint about Value City Furniture and get an answer from the officials of Value City Furniture, Complaintsboard.com's objective complaint writing and answer providing system can be used. Value City Furniture Gets Very Weak Customer Support Rating. When we got there the guy standing right there said they weren't working that day. My salesperson Trudy from the Naperville store was so knowledgeable about the product. Value 4.0. I have to say she was the first person I spoke to that was concerned about how upset I was. Now don't get me wrong there was one couch that I maaaaaaaybe would've bought as to it was $300 cheaper than the couch that I wanted at another apartment store and it looked decent. Six months of sitting on a couch and the foam is shot?? Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. The pros: Items on clearance can be significantly less for those looking for a deal. Avoid this store. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. We paid for delivery service and they called us letting us know the stuff was ready to picked. Value City Furniture Credit Card Reviews: Is It Worth It? (2023) Their furniture is really not that worth the "Value" as they claim to be. I will shop there again soon! If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. I am still fighting to get just a small exchange. Value City Furniture: Reviews, Complaints, Customer Claims, Page 5 K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. People love to hate on Value City and I totally get it. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. This is a 0 star company. Well shouldn't they show some alternatives? They kept calling me every day to say the pick up is pushed to the next day until yesterday that I finally got frustrated and cancelled the order. I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. I chose Value City Furniture because they had styles I liked and were able to deliver quickly [], They continue: I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. Steve was extremely helpful in helping me pick out my sectional! The Pasco Power Lift Recliner measures 42 x 35 x 41 and can hold up to 300 lbs. Obviously they didn't want to make a sale. But I think the problem is, you have to have extremely low expectations for a furniture store with, relatively speaking, dirt cheap furniture. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas. Walked by several employees and no one offered any assistance. THE WORST. I'd go back again. The furniture at Value City is just OK. Salutation: First Name: Last Name: Street Address: Zip Code: Get City/State! They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. Sectional is the wrong piece. Please lift the curse of shitty furniture stores. Ok well we will see. I put in a service call to see if anything could be done to fix it. I'm not going to lie, the selection was disappointing. Yes received 3 different reasons why my order is delayed. This ensemble comes with one table which measures 80 x 44 x 30, four dining chairs measuring 19 x 25 x 43, and two host chairs measuring 22 x 25 x 38. I have sent two people to value city to buy furniture and I will not send anybody else there. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. When it comes to the pieces that VCF's shoppers are most excited about, there are a few popular requests that customers make again and again. I informed the lady, I was no longer interested in the sofa and would like to cancel the order. You think you can rebel against my authority? Read full review of Value City Furniture and 1 comment . Alex was wonderful helping us find the right couch and chairs. We use dedicated people and clever technology to safeguard our platform. 2 for students who love their college, No. Value City Furniture Corporate Office & Headquarters - Reviews 21 to 22 I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture. I purchased a Zara bedroom set in March of 2021. Bruce Barr said everything would be okay and that they will even take off the legs and I wouldn't have a problem.. so delivery day comes and WE HAVE A PROBLEM the contract moving company would not life the couch. BBB File Opened: 1/1/1989. I can't believe anyone would go here. If i don't have resolution today, the entire set is going back. When it comes to your own comfort, your own body is the only North Star. Low and behold I found it at VCF! But for the quality of furniture you get, it's just OK. How do I know I can trust these reviews about Value City? After discussion he offered the fee 50% off. They should probably have another dock-guy because had I been alone things could have gotten messy. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. I have been to the value city in Gurnee plenty of times. On Monday, I called and spoke to Greg. Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. Eric was apparently giving training sessions to Erica. Everyone is in your face when it's time for the sell. all Value City Furniture reviews worldwide (247 reviews) Claimed Profile. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. One of VCF's core company missions is to bring quality that you can afford. The warranty is NOT the issue here. Online: Log in to your online account and click on "Payments". No accountability and no apologies leads to no service! Thankyou for your patience your drive, zeal and enthusiasm. This is what just happened to me. I asked Mr. Smith for his bosses' business card so I could contact him. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. There are a few different options when it comes to receiving your order once it has been paid for. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! They also had a sale going on that I was interested in. Honestly, I am happy I spoke to Greg because he gave this place an extra star. However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. I will let the future customers decide if they want to do business with VCF after reading my review. I've called there monthly with NO HELP. One of the items I bought was damaged through my regular use, the warranty company opted for a full replacement for the item. Value City Furniture is here for you. My fianc and I went into by a bedroom suite and ended up buying that as well as a couch and a mattress. NO KIDS, just two people, no parties, nothing so there is no reason for any furinature to fall apart. You were beyond helpful, John. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. It's really a shame because the furniture is nice but no way am I going there again as the overall feel was creepy druggies and snide remarks from the floor staff..strike 3. The pros: Affordable mattress options including name-brand varieties. I was ok to pay it. That's also what brought me in at this time. They delivered it on time and did an excellent job of installing it where we wanted it. Wanted to be fair to them and update one last time. Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. Value City Furniture Reviews - Glassdoor My order got there ok and I was picking it up. THEIR CUSTOMER SERVICE IS HORRIBLE. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. We also bought a sofa, waited around for it on a Friday afternoonand guess what? He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. It took him 45. Saw a nice kitchen set. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. I live here in Michigan and purchase my furniture from the Value City in Michigan. Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. We'll get back to you as soon as we can. So I still have no bed after attempt two. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. At the end of a long workday, sitting back and taking it easy for the remainder of the evening can be incredibly beneficial.

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