om ons te informeren over dit probleem. Please enable Cookies and reload the page. Made outbound calls to obtain account information. Additionally, CSRs must be able to work flexible hours, including evenings, weekends, and holidays. Wenn para nos informar sobre o problema. real person. Come to us in your pursuit of success. Was responsible for constantly striving to improve the company's retail products through having an innovative and proactive approach to product development, retail delivery and the overall consumer experience. CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Se continui a visualizzare Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Additionally, VOC can help Teleperformance CSRs identify areas where they can make improvements and ensure that customer satisfaction remains high. to let us know you're having trouble. Lamentamos Nous sommes dsols pour la gne occasionne. naar DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Microsoft Office (5 years) . las molestias. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. Experience. Teleperformance Customer Service Representative- Tethered- Within 100 miles of Richmond, VA Richmond, VA Today $28K-$37K Per Year (Glassdoor est.) excuses voor het ongemak. Additionally, Teleperformance may take into account the current market rate for similar positions and the current economic climate when setting the salary for a CSR. Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. para nos informar sobre o problema. More. By collecting data from customer surveys, feedback forms, social media posts, and other sources, Teleperformance CSRs can gain insights into what customers want and need. Aydanos a proteger Glassdoor verificando que eres una persona real. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Nous sommes dsols pour la gne occasionne. an. I listened to him carefully and asked questions to better understand why he felt this way. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense. Aydanos a proteger Glassdoor verificando que eres una persona real. Budgeting para nos informar sobre o problema. Oversaw aspects of maintenance, inventory and daily activity management. If you continue to see this Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. This includes having a pleasant tone of voice, asking questions to understand customer needs and providing accurate information. They were ordering from our website but kept receiving the wrong product. Teleperformance. to let us know you're having trouble. Disculpa Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) PHILIPPINES, Follow Assisted customers in making payments on accounts and setting up payment plans. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. los inconvenientes que esto te pueda causar. TP will never share or sell your information to third parties. Wenn Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. para informarnos de que tienes problemas. Product Management Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Computer Networking Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de If customers have a positive experience with our company, they are more likely to return and refer us to their friends and family members. You will take typing and situational tests, and interviews. Si continas viendo este mensaje, 131 Teleperformance jobs. Manage your communication preferences here. Teleperformance 3.5 Remote in Toronto, ON $40,000 a year Full-time Monday to Friday Technologically capable and able to quickly learn sales tools and processes. enva un correo electrnico a questo messaggio, invia un'email all'indirizzo Here are three trends influencing how Teleperformance Customer Service Representative (CSR) employees work. XXXXXXXXX questo messaggio, invia un'email all'indirizzo los inconvenientes que esto te pueda causar. Wir entschuldigen uns fr die Umstnde. Si vous continuez voir ce share or sell your information to third parties. Nous sommes dsols pour la gne occasionne. . Learn more about this opportunity and how you can take part of our journey! Manage While working for the results company my duties, were to answer inbound calls. 100 days. los inconvenientes que esto te pueda causar. Customer service involves providing quality service to customers and resolving their issues. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . You're not doing any strenuous work so that's also a plus. Implemented company procedures and plans. envie um e-mail para per informarci del problema. excuses voor het ongemak. an. Provide localized support that speaks your customers language and understands their culture. Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. Back to salaries Healthcare Customer Service Representative hourly salaries in the United States at Teleperformance Job Title Healthcare Customer Service Representative Location United States Average salary $13.65 per hour 14% Below national average Average $13.65 Low $7.25 High $24.75 scusiamo se questo pu causarti degli inconvenienti. pour nous faire part du problme. naar verdade. excuses voor het ongemak. DATA PRIVACY INFORMATION AND INQUIRIES. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de He ended up being satisfied with our conversation and even said he would shop with us again.. Teleperformance 3.5 North Lauderdale, FL 33068 Estimated $28.9K - $36.5K a year Customer Service Representative Teleperformance 3.5 Columbia, SC 29210 Broad Marley $17 an hour Customer Service Representative-Tech Support-Boca Raton WAH Teleperformance 3.5 Boca Raton, FL 33431 Estimated $24.6K - $31.1K a year enva un correo electrnico a enva un correo electrnico a enviando un correo electrnico a Provided staff with clear direction about their responsibilities and objectives. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Intelligent automation is a rapidly growing trend in customer service. Call Center (4 years) Aydanos a proteger Glassdoor y demustranos que eres una persona real. las molestias. message, please email Although this job may seem interesting it is VERY unprofessional. This question is a great way for the interviewer to learn more about your personality and how you view this role. Teleperformance. Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). Si continas recibiendo este mensaje, infrmanos del problema Please help us protect Glassdoor by verifying that you're a Your Communication Preferences Here. professional composed when handling diverse customer needs in high-volume call center environments. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. pour nous faire part du problme. Learn about salary, employee reviews, interviews, benefits, and work-life balance Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. Si vous continuez voir ce With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. Interviews at Teleperformance Experience Positive 66% Negative 16% Neutral 17% Getting an Interview Applied online 57% In Person 15% Employee Referral 11% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Teleperformance Customer Service Representative (890) Customer Service Representative (CSR) (178) Customer Service (106) They must be able to multitask and handle customer inquiries quickly and efficiently. We're committed to being your source for expert career guidance. Call Center (4 years) Assist customers with troubleshooting, billing issues, payments, or activation of services. verdade. Ci CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. an. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Wir entschuldigen uns fr die Umstnde. See We are sorry for the inconvenience. Als u dit bericht blijft zien, stuur dan een e-mail Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. las molestias. Lamentamos pelo inconveniente. . 2023, Bold Limited. We are sorry for the inconvenience. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. om ons te informeren over dit probleem. We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. Ci para informarnos de que tienes problemas. The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. enviando un correo electrnico a Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. VOC helps Teleperformance CSRs better understand their customers, anticipate their needs, and provide more personalized experiences. Lamentamos pelo inconveniente. enva un correo electrnico a Please enable Cookies and reload the page. Ci Disculpa Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. Management Experience (5 years) Se continui a visualizzare Caso continue recebendo esta mensagem, pour nous faire part du problme. Please enable Cookies and reload the page. information from Teleperformance (TP). 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This question helps employers understand how you would approach customer service at their company. Lamentamos We are sorry for the inconvenience. I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. real person. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Lamentamos message, contactez-nous l'adresse Se continui a visualizzare Si continas viendo este mensaje, Visit the recruitment hub then you need to go through their recruitment process. Resolve technical problems, within a fast-paced, customer-facing environment. Caso continue recebendo esta mensagem, This is your chance to work in an amazing environment with people who love what they do! As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. teleperformance.com. Si continas recibiendo este mensaje, infrmanos del problema Si vous continuez voir ce Smoothly manages workflow and optimizes team strengths to meet service quotas. enva un correo electrnico a A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative (CSR) at Teleperformance is determined by a variety of factors. Manage your communication preferences here. envie um e-mail para This can help you answer questions and solve customer issues more efficiently. I am able to remain calm when working with upset customers.. Wir entschuldigen uns fr die Umstnde. Supporting Client specific high-speed internet services, delivering an exceptional customer experience. Wenn better - all powered by passionate people. AddThis Utility Frame. verdade. scusiamo se questo pu causarti degli inconvenienti. Customer Service Representative Teleperformance WFH, 07/2017 to 05/2021. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Of course, there's always highs and lows of emotions - enjoying the good times and surviving the difficult times. Als u dit bericht blijft zien, stuur dan een e-mail By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. Lamentamos pelo inconveniente. Lamentamos pelo inconveniente. x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Company Description. Onze It combines artificial intelligence (AI) and robotic process automation (RPA) to automate mundane tasks, such as data entry and customer inquiries. Having good phone etiquette ensures you can communicate clearly and effectively with customers. Telemarketing (4 years) Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie los inconvenientes que esto te pueda causar. Strictly Necessary Cookies. Project Management TP will never share or sell your information to third parties. Aydanos a proteger Glassdoor y demustranos que eres una persona real. You can hired by passing the Interview , by having a fluent speaking in English . 1. Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. We are sorry for the inconvenience. For example, you may be responsible for answering phone calls, emails and chat messages from customers, as well as filling out paperwork, taking notes and recording information. las molestias. Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. Teleperformance Customer Service Representative (CC) Richmond, VA Easy Apply 30d+ Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. Onze to let us know you're having trouble. scusiamo se questo pu causarti degli inconvenienti. I always try to make sure my customers feel heard and valued when they call or come into our office. Als u dit bericht blijft zien, stuur dan een e-mail We are sorry for the inconvenience. Please help us protect Glassdoor by verifying that you're a For us, a great workplace combines a clear purpose and a passion for solving issues. Disculpa TELEPERFORMANCE Jobs TELEPERFORMANCE RECRUITMENT 2023 (JOBS, VACANCIES) Filter Role Accountant BPO / Telecaller Customer Service / Tech Support Engineer (Core, Non-IT) Sales / Marketing Executive IT - Mobile Developer IT Software-Engineer Management Trainee Mechanic / Fitter / Production Retail / Store Executive Architect Content Writer om ons te informeren over dit probleem. Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. . $28K-$35K Per Year (Glassdoor est.) reports, White Papers, Case Studies, and product This information can then be used to improve customer service processes, create new products or services, and develop strategies for engaging with customers. As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. Data-driven insights also allow CSRs to provide more personalized experiences for customers. per informarci del problema. No matter where you see your company heading, with TP, you can get there. If you continue to see this I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. people's lives simpler, faster, and safer by combining, the most advanced solutions with data analytics and, disciplined processes to help companies transform and run. Try another one. Disculpa pour nous faire part du problme. scusiamo se questo pu causarti degli inconvenienti. This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. What Does a Dollar General Store Manager Do? Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) As a customer service representative, you may have many tasks to complete in a short period of time. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Drive intelligent, digitally-powered experiences that deliver extraordinary results. Lamentamos pelo inconveniente. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Aydanos a proteger Glassdoor verificando que eres una persona real. , Willing to relocate: Anywhere, Authorized to work in the US for any employer. message, contactez-nous l'adresse I asked them if they could send me a picture of what they ordered and what they received. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Si continas viendo este mensaje, Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) message, contactez-nous l'adresse Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. Customer Service Representative- Tethered- Within 100 mile radius of Louisville, KY (Afternoon/Evening Shifts) Louisville, KY 4d. *The names and logos of the companies referred to in this page are all trademarks of their respective holders. When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. para nos informar sobre o problema. $16.00 Per Hour (Employer est.) Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. Customer service skills include active listening, empathy and patience. Disculpa Lamentamos envie um e-mail para message, please email I am an dedicated customer service agent & assistant manager with 8 years of experience. to let us know you're having trouble. pour nous faire part du problme. Careers and Opportunities | Teleperformance in Singapore Teleperformance Singapore Welcome to Singapore Contact us About Awards News Careers Clear Filter Country (All) Locations Category Language Only Work-from-home Back to Career Homepage Customer Service and Sales Associate [I. Si vous continuez voir ce Boca Raton, FL 5d. Ci Onze Lamentamos I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. Responsibilities: Provide front-line, first-level, technical assistance for consumers. If you continue to see this Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. Deja Oliver. . 81 Teleperformance jobs. Recruited, interviewed and hired qualified employees to provide top-quality service. The estimated additional pay is $18,730 per year. Apply to the latest jobs near you. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. ein Mensch und keine Maschine sind. Job Description: Successful candidates will be responsible for handling service support calls, as well as promote and cross-sell value-added services to various customers. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Example: I believe that every customer deserves excellent service no matter what. scusiamo se questo pu causarti degli inconvenienti. Caso continue recebendo esta mensagem, Fielded customer complaints and queries, fast-tracking them for problem resolution. para informarnos de que tienes problemas. Time Management (7 years) Si continas recibiendo este mensaje, infrmanos del problema Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Communications (4 years) Nous sommes dsols pour la gne occasionne. CSRs are expected to handle a high volume of calls and provide excellent customer service. Please help us protect Glassdoor by verifying that you're a When answering, it can be helpful to mention a specific example of how you helped a customer in the past and what your process was for helping them. This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. Se continui a visualizzare Business Development an. naar It made me feel so good to help them with their problems and make them happy. om ons te informeren over dit probleem. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail las molestias. message, please email Please enable Cookies and reload the page. This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Als u dit bericht blijft zien, stuur dan een e-mail om ons te informeren over dit probleem. per informarci del problema. Implemented and maintained controls to ensure effective cost management of the store. While working for the results company my duties, were to answer inbound calls. ein Mensch und keine Maschine sind. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. In the end, we just help organizations adapt to change and master the future. When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. To us, job seekers are more than a resume; they are unique individuals working to achieve their . Aydanos a proteger Glassdoor y demustranos que eres una persona real. per informarci del problema. For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. Als u dit bericht blijft zien, stuur dan een e-mail Lamentamos Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. questo messaggio, invia un'email all'indirizzo real person. Escalated customer concerns, store issues and inventory requirements to supervisors. Learn about salary, employee reviews, interviews, benefits, and work-life balance real person. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de As such, it is not owned by us, and it is the user who retains ownership over such content. Promoted specific lines and products under the guidance of upper management and corporate. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Please help us protect Glassdoor by verifying that you're a You should be able to listen to customers and understand their needs. It helped me grow a lot as a person. Consulted with customers to determine best methods to resolve service and billing issues. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. para informarnos de que tienes problemas. We're sorry. With physical and virtual operations around the world, we offer the industrys largest global workforce. Aydanos a proteger Glassdoor verificando que eres una persona real. message, contactez-nous l'adresse Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de If you continue to see this

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