joycity customer support
All responsibilities for using the account (ID) lie primarily with users themselves. Next . A name intended to advertise or promote a specific person, product or business All Rights Reserved. suffer problems from the use of the Service. Article 12 (Protection of Customer Service Personnel) a. Unauthorized bots or play that executes systematic gameplay which harms the intended gaming environment and content, Accessing accounts and/or payment methods that do not belong to you, Unauthorized use and/or disclosure of account and/or personal information (such as name, address, workplace, phone number, IP, etc.) Download and team up with other players and rise to the top! order or established social morals and good customs. 4. b. This is the wrong game for you, if youre someone who likes to spend a little money on a game. Joycity Store APP Get a free Virtual Credit Card to signup for Subscriptions. All users are obligated to read and agree to this policy. Exploitative or intentional abuse of a systematic error (bug) within the game and/or payment-related information of others, Unauthorized obtainment of benefits through unapproved access of other users accounts, whether collaboratively or otherwise, Unauthorized access of an account which results in mental/physical harm, Disclosure of real world, personal information, or information of other users, Unauthorized use of payment methods (such as credit card, mobile carrier payment, or ARS) to make unauthorized transactions for the game service and/or in-game content, Attempts to engage in any illicit activity, behavior, aggravated or otherwise, Abuse of any service associated with or provided by JOYCITY or any App Marketplace, Unauthorized use or benefit of any services provided by JOYCITY including: Any App Marketplace, mobile storefronts, payment provisions, account access, gameplay, payments, and/or chargebacks (Where reconciliation is possible), Banned from Service use until reconciliation has been completed, Unauthorized use or benefit of any services provided by JOYCITY including: Any App Marketplace, mobile storefronts, payment provisions, account access, gameplay, payments, and/or chargebacks (Where reconciliation is not possible), Distribution or disclosure of unauthorized abuse methodologies, negatively impacting JOYCITY services and/or any App Marketplace services through the game or the official community, Behaviors that violate the human rights of the customer service representatives, Violent language (swearing, blackmail, insulting), sexual harassment (perceived or otherwise), expressions and/or actions that cause fear/ uneasiness during the process of inquiry, Using audio or video media that contains violent language (swearing, blackmail, insulting), sexual harassment, and/or any actions that cause fear/uneasiness during inquiry, Being disrespectful to JOYCITY representatives or making any disparaging comments about a representatives physical, mental, or familial status, Repeatedly submitting inquiries regarding the same topic, distracting support workflow, Distracting the work process by submitting inquiries that are not game related. JOYCITY is not liable for any damages sustained from access provided by way of personal negligence. 1. We will help you out after asking several questions to confirm that it is you talking with us.If you have lost the email account you have linked, please make inquiries to our customer support with the information stated below added. Pulling issues faced by users like you is a good way to draw attention of Gunship Battle Total Warfare to your problem using the strength of crowds. Recent Reviews: Mixed (68) All Reviews: Mixed . a. Unapproved transaction of items and in-game currency created without permission through the manipulation of system errors, bugs, or illegal programs is prohibited. At JOYCITYs absolute discretion, a refund will be considered. Copyright JOYCITY Corp. Join the Caribbean adventure now and get ready to rule the sea! 2. Armada Warders- Armada Warders are placed in different zones based on its level.- Each Armada Warder consists of fleets of varying levels.- Once you defeat Armada Warders of a certain level, you will receive a first victory reward and be able to auto battle other Armada Warders of the same level.- You can obtain admiral XP, resources, equipment materials, and, Have you ever encountered an enemy too tough to handle on your own?Wouldnt it feel great if you could count on a friend or two to help you out?If thats how you feel, now is the perfect time for you to join an [alliance]!If you want to know more about alliances,this is where you will get all the information you need about it!1. As used herein, names refers to names selected by users including nicknames or names of characters or guilds used on a site or the Game. "AWS Global Accelerator has a low cost compared to other vendors," says Kang. Users clearly recollection is unavailable due to relocation or damage, the character may be deleted or game data may be reset. How to Check Your Characters: [Lobby] > [Storage] > [Character] Equip Character- You can select the character you own to equip.- Tap the character you want to change and equip. harm to another users use of the Service within the Game, on related websites, community pages, etc. First, we are truly sorry for the inconvenience.Please send us 1:1 inquires after checking the information below about unsent products after payment.1. A name considered inappropriate by JOYCITY standards Recovery requests are handled in the order they are received. 6. In order to protect the rights of Customer Support representatives and to facilitate a healthy environment, JOYCITY can/will warn, end the inquiry process, and/or suspend access from gameplay. JOYCITY may also prohibit such users from game access, chatting, the use I want to change the email that is registered. owes to the offender and may be recollected in the form of other goods with corresponding value. Illicit cash transactions used to purchase in-game currency and/or content by way of manipulation of system errors, bugs, or illegal programs are prohibited. Manipulating data/resources within the game to create unintended game anomaly or bug They show as being deployed when I have no active deployments. Personal information and account security reside with the registered user. 11. [Go Straight to 1:1 Inquiries]https://joycityone.zendesk.com/hc/ko/requests/new Payment Reference- Market : Google Play. I have never seen a game treat its audience like this. 1. limited access has passed, all data pertaining to the grounds for limited access become expired, resulting in the inability to raise an objection. I have played Pirates of the Carribean for a number of years and over that time it became clear that there whole culture is to take your money and take as much of it as possible while at the same time providing you the minimum amount of service. Users may select names freely; however, JOYCITY may exercise necessary measures if a name is found to be in violation of the following categories. If a user attempts to engage in cash and/or similar transactions involving ones account (ID), characters, currency, and/or items, the right to Service use shall be forfeited without notice, and JOYCITY is not obligated to provide any assistance. 10.0. These acts not only disrupt gameplay but create a detrimental game environment for base and save the world. - You can produce ships from the [Shipyard].- You can own more ships with a higher level Shipyard.- There are frigates, submarines, and destroyers. 6. 6. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). A closed start-up is height of the entertainment for the citizens. 3. Attempt to gain benefit or disrupt fair game play by manipulating game data or game play time Libeling others (or alliances); using inappropriate language; making condescending remarks about others, Spamming or intentionally preventing other users from engaging in-game, Hinting or directly mentioning content sexual in nature, implied or otherwise, Libel, slander, or misinformation used with the intent to defame or demoralize, Any act intended to impede others gameplay, Stalking or exhibiting any specifically unwanted/unsolicited /unwarranted communication with other players, Intentionally making other players uncomfortable by expressing inflammatory or controversial messaging, Any action deemed provocative in nature or action by the company, Any remarks or libel regarding sexuality, creed, religion, nationality, ethnicity, and/or orientation, Any repeat offenses (at the sole discretion of JOYCITY), Using inappropriate avatar or in-game names or images, Using a name in violation of this Operation Policy, Article 2, Using images that derogate a specific country, race, religion, gender, or physically and/or mentally impaired, Using images that exist solely to expose, exploit, or defame the personal information of others, Actions disrupting game operations, game service, and/or gameplay experience, Posting or promoting unofficial websites or games, intentionally distracting other users gameplay by repeatedly posting irrelevant, unapproved game content, Intentionally disrupting or interfering with JOYCITY game service and/or operations, An attempt to obtain unauthorized gain by causing confusion and/or disturbing others by way of distributing false information or disclosing confidential information (In such a case, JOYCITY will reconcile all illicitly obtained in-game content. In accordance with this Operation Policy, JOYCITY will devote itself to maintaining order and protecting the users rights for enjoyable gameplay by effectively addressing complaints and the regulation of all actions that may impact gameplay. Tap the Store icon on the top right corner in the game. - Email: support@joycity.com ), Where an abusive act stated above has been confirmed, but it is impossible to recollect goods and experience points obtained, Attempting to trade in-game contents (item/currency) through methods not approved, or setting up such transactions, Allowing other person to access your account with giving cash or economic benefits in order to grow your character on your behalf, or setting up such arrangements, Trading/attempting to trade/setting up trade of game accounts or in-game characters through methods not approved by JOYCITY, An act of commercial advertisement and chatting intended for an individuals benefit which is irrelevant to game play, Using an illegal program unauthorized by JOYCITY; abnormal manipulation or use of a program, or distributing it to other users (In such case, JOYCITY will recollect all It is also required for uploading data to customer support. 2. a. in other games. d. User will take particular care not to be a victim of fraud using character names similar to the users name or GM names or acquaintance with the user in the course of the 5. 3. JoyCity AWS Global Accelerator Case Study 8. b. e. Matters not covered by this Operation Policy will be judged and handled in accordance with the laws of Republic of Korea and JOYCITYs terms of service. - Meet new friends around the world through guild contents! JOYCITY may conduct ), Where the use and/or distribution of aforementioned illegal applications/programs has been confirmed and the improperly acquired in-game content cannot be reconciled, Using multiple accounts and/or illegitimate gameplay access methods, Creating multiple avatars/ Admirals/ Captains/ Commanders/ etc. 7. a. JOYCITY Terms of Use JoyCity ranks 247th among Gaming sites. The chips of the visitors of the, Writing lessons are very important for students, but it is just as important to get great grades on your homework. Munitions Plant- You can craft your equipment at the Munitions Plant.- You can craft equipment with more slots at higher level Munitions Plant.- You can also get 1 extra slot on each kind of equipment at VIP Lv.10.2. b. b. JOYCITY will not be responsible for the loss of an item or in-game currency caused by carelessness or willful misconduct or the users unfamiliarity with the relevant terms and JOYCITY cannot ascertain the relevant content after the elapse of said period; (Keyboard Print Screen Button)References > https://support.apple.com/ko-kr/HT204088 Select the file a, First, we are truly sorry for the inconvenience.Please send us 1:1 inquires after checking the information below about unsent products after payment.1. All users are provided the opportunity to appeal any account action taken. (Send Request) > Google Play. Users engaging in such transactions or advertising the services associated with said transactions intended for benefit Refrain from engaging in coordinated action with others for the purpose of committing slanderous, anti-social, or unlawful acts toward a specific nationality, race, religion, Equip Character Title______.png- Tap [Title] to equip the character title.- Character title will be available when you have all the cha, We will tell you about upgrading Skill in Game of Dice. Users may cancel their payment for directly purchased content within 7 (seven) days of the date of purchase if the content remains unused (uncollected from the mail box). 2. To contact from in-game, go to Settings > Customer Support. In accordance with this Operation Policy, JOYCITY will devote itself to the maintenance of order within the Game and the protection of the user right for enjoyable game play by [ONE Customer Support] Finding Lost Email Account1) Character Name :2) Lord Level :3) Castle Level :4) Amount of Gold :5) Any Other Info : You can easily login with another account by following the route below. How to Login with Another Account- [Turn on Game] > [Lord Profile] > [Settings] > [Account] > [Logout] > [Choose Login] However, if you select 'Start Now', you will be given a guest account. Making a request A name that may infringe on a trademark or intellectual property right; After playing this game for some time now, and spending a good amount of real money.Im changing my 5 star review. Check Payment Informationhttps://www.google.com/walletConnect to the link and login with your Gmail ID > Check payment information2. JOYCITY Operating Policies - Also, enjoy the exciting faction clash, limit tournaments, and . Refilling game cash through unconventional methods such as hacking or unauthorized payment e. If you reside outside of the Republic of Korea, the terms of this agreement (the Terms of Use) govern the relationship between you and JOYCITY Corporation and/or its affiliates ( JOYCITY, we, or us) regarding your use of JOYCITYs mobile games (JOYCITY Games) and related 4. 2. d. If a user is found to engage in any action not compliant with this Operation Policy, JOYCITY may restrict the users right to access the JOYCITY website or the Service. This Unapproved transaction-related provision applies also to the exchange of the following non-cash items: goods with property value or characters, items, and in-game currency used Users may make game-related inquiries, suggestions, or requests via the following: Enhance Skills- How to Enhance Skills: [Lobby] > [Storage] > [Skill Card] > [Enhance Skill] > [Select a Skill to enhance] > [Select Materials] > [Change Buff]- Use Matching Jewels to fill up the Meter to 100% and apply a random buff.- You can change a Skill Buff by using Gold/Skill Buff Changer.- You can change a Skill Buff with Gold up to 3 times. JOYCITY Operating Policies Full accountability for cash transactions shall lie with the end-user. within the Game. We will help you out after asking several questions to confirm that it is you talking with us.If you have lost the email account you have linked, please make inquiries to our customer support with the information stated below added. User obligations 6. to other users (In such case, JOYCITY will recollect all goods and experience points obtained), Where a user is aware of a bug and repeatedly and/or intentionally exploits said bug for personal profit, which has serious impact on a game, or makes said bug known to If you don't receive an email, please check out the Spam. a. 2. Use of any 3rd party hack, program, or unapproved method, exploit, or bug within the game creating unintended game functionality Creating a harmful bug within a game through routing or hacking, using an illegal program, or implanting a cause for potential game error; other users (In such case, JOYCITY will recollect all goods and experience obtained), Where abnormal game play has been carried out, but only a few times, limiting its impact on the Game. for payment cancellation may be submitted to customer support. Users have the sole right to use them and JOYCITY owns and operates the Sites, and is the company that collects Personal Information on our site. Disney JOYCITY will handle a request for payment cancellation within 3 (three) business days of the day the content is returned. c. JOYCITY may periodically amend this Operation Policy partly or wholly for the optimization of users game play. JOYCITY will apply name change principles as needed. This Operation Policy shall be implemented on February 28, 2022. contingencies concerning the provision of mobile services (the Service). taken. a. a. for an individuals benefit that is unrelated with game play, may be subject to restrictions on the use of the Service. Game Features: FORM ALLIANCES AND DOMINATE THE SEA. 2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. report any such instances immediately to customer support. If a user suffers due to another users inflammatory or inappropriate behavior during the course of the gameplay, a report can be filed with Customer Support as per this policy. A name that is anti-social or prohibited by law goods within the Game or experience points) gained through system abuse through bug manipulation or abnormal play may be recollected or deducted from what JOYCITY Where requests for recovery are found false, user may be subject to a punitive measure such as the Service prohibition; But if you dump money in this game, be prepared to loose what youve paid into. Our Customer Support system has changed from sending email to. a. You'll be a step ahead of everyone after reading this guide!1. Where a user suffers loss and/or damage due to another user in the course of game play, remedial steps may be requested under this Operation Policy. Users may select names freely; however, JOYCITY may exercise necessary measures if a name corresponds to one of the following categories in order to maintain an optimal game JOYCITY are not responsible for any result occurring due to the inability to access the Game during the Service prohibition period. Users shall not negatively manipulate a system error or bug incurred during gameplay and are required to report such instances immediately. Slandering another user (or guild); using inappropriate language toward others; making a condescending remark about others appearance, Putting up a post repeatedly to block others from engaging in a game, Hinting at content sexual in nature or making others feel ashamed sexually, Slandering others parents or a specified person or unspecified people, An act intended to hamper others game maliciously, A nonsensical act causing inconvenience to others, Using a name in violation of this Operation Policy, Article 2, Repeatedly posting promotional material, blocking others from engaging in the Game, or making others feel displeased, Disrupting, interfering, hindering operational procedures and game play, An attempt to gain unfair profit or cause confusion or disturbance to others by distributing false information or disclosing secret information (In such a case, JOYCITY Listed below are our top recommendations on how to get in contact with Gunship Battle Total Warfare. Such contact information will be used only for the purpose of sending communications to the addressee.
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joycity customer support