New ticket must be issued, and original ticket refunded on/before revised travel date. In the United States, the policies have changed dramatically after the COVID-19 pandemic, with some airlines wildly shifting policies. You can even make a booking for someone else using your Travel Voucher. Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. It can be used to pay or part-pay for a new booking. Prices from 17with up to 20% off for Virgin Atlantic customers. Register here, If your flight has been cancelled or impacted by changes to our schedule. There's no need to contact us right now. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. Book a flight - Virgin Atlantic Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. Privacy policy | Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. 60 for Economy There is no entitlement to compensation if the cause of the cancellation was due to extraordinary circumstances which could not have been avoided. If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower. If youd prefer a refund, we understand. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Fax: 01293 444456 This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). Voucher terms and conditions can be found here. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. Re-book on a Virgin Atlantic flight to/from another destination. You can easily add on additional . There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. Accessibility | if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. If you dont need to call us straight away please wait until call holding times reduce. With so many different requirements and test providers to choose from, it can difficult to know where to start. Virgin Atlantic - COVID-19 - anyone managed to get a refund? Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004). If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. Find out when testing is required for the country you're visiting. Here, the 'clock' will start once an adviser has confirmed the refund request. We'll be in touch with you if your holiday is affected. The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. No refund on residual value of open tickets. https://help.virginatlantic.com/gb/en/make-a-change.html. Subject to the availability of seats in the cabin originally purchased, at no additional cost. As ever, please ensure you have your passport and relevant documentation e.g. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. You may not need to pay any difference in the fare either see the table below for more on that. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They This page will tell you everything you need to know about your options if your flight has been changed or cancelled. This can be done by calling our Customer Centre or online by logging into. Accessibility | We delivered on our previous timeframe commitments, except for a very small number of administrative issues, related primarily to outstanding bank details that were required from the customer to process the refund.. Covid-19 testing | Virgin Atlantic help centre If your ticket was issued by a Travel Agent, please contact them to request a refund. Waived rebook onto any available VS/VS* flights in the same cabin. If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19you can rebook your flight by calling our Customer Centre or online by logging intoMy Bookingor using our chat bot. with customers simply required to pay the difference or issued a refund. Generally, the longer it takes to process the test results, the more accurate it is. Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for compensation. Opening hours: 09.00 - 12.00, Monday to Thursday. Virgin Atlantic Faces Penalties for Not Refunding Passengers If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. Should the original documentation become lost or mislaid please. Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. Fare difference may apply. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. ExpressTestofferRapid Antigen tests with results in 30 mins. On all other routes, you must wear a face mask. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. Terms and conditions | We'd like to say a big thank you for your patience and understanding during recent months. 1. Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. Terms and conditions | Replacement customers are permitted per ticket within a PNR. If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Fleming Way Fly Ready - Virgin Atlantic If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. In this case, your refund might take a little longer than usual. Fare difference is waived if all travel is completed by 31 May 21. If you need flexibility, make sure you pick a Ticket type which suits your needs. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Hi, I'm Amelia, the Virgin Atlantic help bot. You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. The VirginAtlantic Holidays team are here seven days a week and we're ready to help. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. Please contact your tour operator before you cancel your booking. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). About Virgin Atlantic Canadian tariffs. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. United Kingdom. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. Find out which type of Covid-19 test you need. Prices from 31.50with promo codeVIRGIN21. Customers wishing to travel to the same destination via a different departure airport. You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. You may also wish to Claim money for delay or cancellation. Refund form | Contact forms | Virgin Atlantic help centre Request a refund - Virgin Atlantic If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Nothing. View contact numbers of our other worldwide contact centres. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care Airlines like Virgin Atlantic and British Airways should face "strong action" from regulators for refusing to issue refunds to customers complying with England's new tier 4 Covid. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. Virgin Atlantic said: We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that refunds took longer than usual to process, and we sincerely apologise to our customers for this. If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). Terms and conditions | Canadian tariffs. Virgin Atlantic, which along with other airlines has been fighting for its survival as the pandemic forced all flights to be cancelled, told the Guardian that it is paying back about 20m a. As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. Please check and try again. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. If you are entitled to a refund, it will be made according to the original form of payment. We feel we have been patient, accepting the situation faced by the airline. Canadian tariffs. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. 350 for Upper, For travel from 01 Jan 2023and completed by 31 Dec 23: Cookie statement | The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. If you do need a test you can find details ofrecommended Covid-19 test providers here. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Privacy policy | If the new ticket price is greater than the Travel Voucher value, the difference must be paid. You can also rebook on a Virgin Atlantic flight to another destination. Rebook travel in the same booking class, or; If original booking class isnt available, re-book in the lowest available class in the same cabin. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF This policy is to allow for more flexibility if your plans change. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. You'll need your booking number so the Virgin Atlantic . Self-testing kits can be ordered online for delivery to your home and provide asafe and convenient testing method. Using our forms is often the easiest way to solve your problem. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. However, if you have already commenced travel, then the Travel Voucher is non-transferrable. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. Presumably if they go under I won't get anything and I just think that's wrong. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. ***For one-way trips, apply 50% of the respective amounts. national lockdowns, Waived if all travel is completed by 31 May 21, 01 Jun 21until 31 Dec 22: Virgin Atlantic - COVID-19 - anyone managed to get a refund? You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. We welcome letters but cannot answer individually. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. You will find our contact details on our Help Centre.. Alternatively, please contact your travel agent. Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). If were unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. This list will expand as regulatory requirements for destinations allow. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. All flights booked using your customers Open Ticket must completed by 31 Dec 2023. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again. (e)We will refund any unused part of a Ticket in the event that a Passenger dies before completing the journey. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. visa, if applicable. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Refund policy . If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. More next week. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year It had processed about 550m of cash . Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. Pre-travel advice guide. Rapid PCR tests are also now available with results within 3 hours. There's no expiry date to use your VirginAtlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. Your Travel Voucher is valid until 31st December 2023. As ever, you should ensure you have adequate travel insurance for your trip. Accessibility | You can get in touch using ouronline contact form. This week the consumer group Which? No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. Canadian tariffs. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. If you booked through a travel agent or another third party please contact them directly. Refund Policy - Virgin Atlantic Cancellations and refunds. Your Travel Voucher will be in the same currency as your original booking. The attestation form is available here or for added convenience, you can complete this digital attestation form. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. The remaining fare difference after we have waived those amounts. If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF You have your 6-digit alphanumeric booking reference starting with A to G (e.g. Bookings made by credit card or debit card no longer incur a fee. All flights booked using your Travel Voucher must conclude by 31st December 2023. Use our new WhatsApp service. You can only use your Travel Voucher to book a flight with us.

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