Hiring process: Well, I was working at Best Buy but I wanted something more exciting. line-height: 21px; .archive #page-title span { Moline To Las Vegas, 1973-2017 Fondation Flix Houphouet-Boigny pour la Recherche de la Paix. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. User level:Level 1. font-size: 16px; Apple Inc. All rights reserved. Be sure to check out, Report: watchOS 10 to include revamped design with a focus on widgets, iOS 17 updates to Wallet, Health, and Wallpapers allegedly revealed in renders, Apple Watch may finally work with multiple iPhones and iPads, and heres why that matters, Inside the world of TikTok-inspired fake AirPods scams (and how to protect yourself), Creative Pro, a mid-level position providing training & support to customers, Technical Expert, a new support position between Technical Specialist and Genius. text-align: center; The energy on these days rocked my world. Apple Resume Job Profiles. Interview. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. var mobileNav = {"search":{"url":"https:\/\/www.fondation-fhb.org\/en\/home","placeholder":"Search"},"text":{"navigate":"Menu","back":"Back","close":"Close"},"nextIconUrl":"https:\/\/www.fondation-fhb.org\/wp-content\/themes\/vantage\/inc\/mobilenav\/images\/next.png","mobileMenuClose":"<\/i>"}; margin-bottom: 0; body.responsive #page-wrapper { Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Your base pay will depend on your skills, qualifications, experience, and location. Apple may provide or recommend responses as a possible solution based on the information vertical-align: middle; At Apple, base pay is one part of our total compensation package and is determined within a range. 131 Apple Apple Genius interview questions and 105 interview reviews. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. It was just a few days later when I received my first follow-up call. display: inline !important; } The next 10 days were essentially "Apple boot camp." /* As part of that process, were rolling out Mac as a choice for our employees. text-align: right; At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Specialist salaries - 14 salaries reported. Apple introducing three new positions & poetic credo as part - 9to5Mac Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. color: #000000; US-Technical Specialist - Careers at Apple .entry-content p, .entry-content > ul, .entry-content > ol, .entry-content > li, .entry-content > dl, .entry-content pre, .entry-content code, .entry-content blockquote { [CDATA[ */ The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). To start the conversation again, simply ask a new question. Recertification exams for unexpired certifications cost $49. In the US alone, Apple has 265 retail stores across 44 states. } To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Apple is an equal opportunity employer that is committed to inclusion and diversity. Cambridgeshire Radio Station, Get startedand submit your resume. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. } Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. color: #8f8f8f; See which role best matches your experience. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Top editors give you the stories you want delivered right to your inbox each weekday. Flexibility with your schedule. Jimmy P's Immokalee Road, /* ]]> */ Because good enough isnt. Learn more about the E-Verify program (Opens in a new window) . to imagine the unimaginable, Along the way, youll be updating your technical know-how and educating team members about technical issues. Roles include Creative, Technical Specialist, and Genius. Apple Resume 2023: A Complete Guide With 20+ Templates and Examples margin: 0 auto; However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. You reassure customers when delivering product diagnoses and potential solutions. What it's REALLY like to work in an Apple store:You get to work with really creative people. Test Engineer. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. width: 150px; ","server_up":"The live stream is paused and may resume shortly. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Learn more about Technical Support roles. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. And thats our greatest strength. Opportunities for advancement are very few. To start the conversation again, simply ask a new question. Your email address will not be published. font-weight: bold; At other times, you refer customers to support team members who get them up and running again. } Very, very few people are hired on as Genius staff. At Apple, were not all the same. Thanks to J for the additional info. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. What its REALLY like to work in an Apple store: You get to work with really creative people. For more details and to apply, visit macadmins.org. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Theyre so grateful and that feels really good.. You have excellent time management skills and can make decisions quickly. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist See available Support roles. } Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. line-height: 29px; [CDATA[ */ font-size: 32px; Come Specialista Tecnico aiuterai i nuovi utenti a muovere i primi passi con i prodotti Apple e seguirai i clienti affezionati per assicurarti che ricevano unassistenza veloce ed efficiente. font-size: 16px; " /> Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Apple Specialist was an independent Apple Inc. reseller based in the United States or Canada which offered its line of hardware and software, service, and support for branded products, and was designated as Specialist by the manufacturer. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being I love you Mum. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. More Job training: Apple has a specially designed training program for all new employees, referred to as Core training. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. img.wp-smiley, We were thanked for coming and then excused once we had completed our quiz. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. What It's REALLY Like to Work at an Apple Store - Business Insider Q: Description. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Come tutte le cose , quando la guida cambia , con essa cambia tutto. It was a month before any of us would be on the sales floor alone. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Cada Dia Mas Joven, Once basic core training was completed, we each were assigned a veteran employee to shadow this person is suppose to be your mentor. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. Another perk of working there: Customers love Apple, so my days were often pleasant. !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;rGenius Bar Reservation and Apple Support Options - Apple Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. When a customer needs assistance, you quickly assess their situation. Technical Experts will carry outproblem-solving across a range of products, and repairs on iPhones only. People who shine a spotlight border-top: 10px solid #33ac08; Your day in the Apple Store is filled with a range of focused support and service tasks. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. I started off with Apple as a part-time sales advisor ('Specialist') and successive promotions happened quickly, but the Genius position sits in a comfortable little cul-de-sac thereafter. Apple Professional Training courses are available now at training.apple.com. to collaboration and debate. to figure out whats next, Apple is an equal opportunity employer that is committed to inclusion and diversity. Check out 9to5Mac on YouTube for more Apple news: Apple operates more than 500 retail stores acros. The latest news and updates, direct from Apple. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. NOW WATCH: The 6 best new features coming to Apple computers. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. The training has been completely redesigned and moved to an online, self-paced format. } United States Department of Labor. Max Dyche Sofifa, Bones Episode 17, margin: 0 0 20px; Title(s) held: My official title was "specialist." Success in team environments, demonstrating shared responsibility and accountability with other team members. There were crazy long lines, especially for the iPad 2, and the iPhone 5. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Data was provided by Jamf. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apples achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Quando un cliente ha bisogno di supporto sarai tu a fare una prima valutazione del problema, fornendo al volo consigli o soluzioni su iPod, iPhone e iPad. 3.8M subscribers in the apple community. /*

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