F-114 Effective January 4, 2023, Passenger Tariff MDPU No. Yes. Cancel Block. You can provide us with this number when making vehicle reservations either online or by telephone. Reservations can be booked online, over the phone or in person at any of our terminals. In addition, individuals traveling on an excursion fare must start and complete their travel within a 31-day period. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Please consult the Customer Handbook for eligibility requirements. Steamship Authority Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. Nantucket Ferry Cancellation Risk - Nantucket Forum - Tripadvisor When can I make a reservation for the high-speed passenger-only ferry? To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. For more info, visit our Accessibility page. We strongly recommend that you check current parking availability on our mobile site prior to arriving at a specific parking lot. Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. Preferred Space reservations are non-refundable and non-transferable. 02543, (508) 548-3788 Crew shortage causes Sankaty ferry cancellations At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. How do I sign up to receive waitlist notifications via text messages? This will result in the forfeiture of your reservation. Owners are required to clean up after their pets. Mar 12 . However, they will be transported only on a space-available basis. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . Barnum Bucks. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Steamship Authority: Purchase Tickets This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. (Please refer to our Customer Handbook.) For more information, check out the Reservation Openings page. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. Who is eligible for the Preferred Space Program? Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. (508) 778-7633 TTY, 1 Steamboat Wharf We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. 60 0 obj <> endobj . Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. Reservations not changed with one hour's notice can be used to travel standby that day only. In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. My car won't start and I need to transport it off-island for repairs. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. Yes. Customers traveling in rental vehicles may make reservations in their own name. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. How does standby work on the Nantucket route? The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. We generally have an unlimited number of off-site parking permits in connection with our Woods Hole and Hyannis Terminal operations. SteamshipAuthority1 - YouTube The SSA is anticipating an impact to its schedule due to a shortage of deck officers. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? If your last name has changed, you can make the change to your profile. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. Can I park at the Vineyard Haven Terminal? 508-477-8600. Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. Buy Tickets. Generally, when winds get around or over 25 mph they will cancel the fast boats. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. HYANNIS (CBS) -- Ticketing problems persisted Thursday for the Steamship Authority, one day after the ferry service from Cape Cod to Martha's Vineyard and Nantucket was hit by a ransomware. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Student commuter book application for students attending college or technical school off-island, Public Service Announcement regarding cycle safety on Martha's Vineyard, Tips for getting assistance booking trips for off-island medical appointments, Helpful travel tips for Martha's Vineyard residents, Helpful travel tips for Nantucket residents. S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Make a reservation. You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. Ransomware attack disrupts Steamship Authority's payment systems During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. Room rates do not include 5.7% state and 6.0% local occupancy tax. 1. Dont forget to hit the Save Changes button before leaving this page. Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. This summer, the fast boats were cancelled a handful of times based on wind and mechanical issues. Your reservation will be a ssigned a standyby number. Steamship Authority answers question: Who's the next ransomware victim? However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. An excursion fare is for the transportation of the vehicle and its load, if any. We charge an additional fare for any trailer towed by an automobile. . Vineyard Haven, MA The fare does not include transportation for the vehicle's driver or any other passengers. Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Early morning high winds have cancelled several Steamship Authority ferry crossing this . Check steamshipauthority.com for further details. The Steamship Authority | Martha's Vineyard Yes, except during our Reservation Only Periods. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. endstream endobj startxref We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . Who is eligible for the Steamship Authority's Headstart Reservation Program? When should I arrive at the terminal? In its place, we have a new MASSIVE ferry where you drive your car on . In addition, all. Click here to watch a video on how to change your vehicle reservation online. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Bumped vehicles will have priority for boarding on the next vessel leaving the terminal (except for vessels carrying hazardous cargo), and vehicles bumped as a result from that subsequent trip will similarly be considered as having been bumped due to an emergency situation. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. Does the Steamship Authority also carry motorcycles and other items? No additional passengers are included in the excursion fare. The use of all ticket books is restricted to no more than two passenger automobiles, with common ownership and registration numbers that are electronically recorded at the time of the ticket book's issuance. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. You will receive a standby slip with your standby number and date. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. 2018 Summer Operating Schedules Report Appendices D - G, 3. Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. How much baggage may I bring with me on the ferry? Subject to change except on confirmed reservation. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. Do I pay a normal commercial fare? SSA Still Hobbled After Ransomware Attack - Vineyard Gazette How do I sign up to receive SSA's travel alerts via text messages? Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. Can it be towed onto and off of the ferry? As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . In Season (Memorial Day - October 31) - $450 and up. Are the Steamship Authority's ferries accessible for passengers with disabilities? We sell multi-ride cards for passenger travel on our traditional ferries to Nantucket and Martha's Vineyard which significantly lower the fare on a per-ticket basis. In either case, the vehicle shall have no priority over other standby vehicles. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Passenger tickets are transferable among individuals who are eligible for the fare charged. Gratuities are left to each guest discretion. Full Hot Breakfast. Yes. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. What is the Steamship Authority's Headstart Reservation Program? The Steamship Authority informed the public on social media that it was the target of a ransomware attack early Wednesday, June 2, 2021. . Ferry Schedule. Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette A wind advisory is in effect for Monday night. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. Yes. Crocker Inn Rates and Policies | Martha's Vineyard What do I do? Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. Hyannis, MA Please contact the Group Sales office at groups@steamshipauthority.com to request an application. The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. No. The Steamship Authority is the largest ferry service to the Islands of Martha's Vineyard and Nantucket from Cape Cod. The Vineyard Gazette - Martha's Vineyard News | Winter Winds Prompted and correct. Manhattan DA Bragg, Jordan resolve dispute over deposition of former Trump prosecutor. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. From there, enter your cell phone and choose your preferences. A bike shuttle bus is available every day throughout the summer season. It is too soon to know how Dorian will impact the boats this weekend. Do I need a reservation for my motorcycle or bicycle? Passengers traveling without vehicles may be required to place some or all of their baggage on luggage carts for the safety and convenience of other passengers. Close. 1. Yes, lower excursion fares are available mid-September until mid-May of the following year. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion). In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. What do I do if the parking lot does not have an entrance or exit gate? Yes. Customers may purchase parking permits that allow them to park at specific parking lots on the mainland for a flat fee. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. Automobiles under 17 feet in length are charged the regular fare. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. You will be prompted to enter your email address and security code. Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. Monday, June 7, 2021 - 6:01pm. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. Although most of these security measures should not in any way inconvenience you, some will require your cooperation.

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